Refund Policy

Effective Date: August 31, 2025

At Wondrhost, we are committed to ensuring the highest quality of service for our clients. Our refund policy is designed to maintain transparency while protecting the integrity of our services. By purchasing or subscribing to any Wondrhost product or service, you acknowledge and agree to this refund policy.

1. General Refund Guidelines

Refunds are only provided under the conditions outlined below. Refunds will be processed within 7–10 business days after approval. Refunds are issued only through the original payment method.

2. Money-Back Guarantee

We offer a 7-day money-back guarantee on eligible hosting services. This guarantee applies to:

• Shared Hosting Plans
• Reseller Hosting Plans
• Basic VPS Hosting (within resource limits)

Note: The money-back guarantee does not apply to renewals, upgrades, or add-on services.

3. Non-Refundable Services

The following services are strictly non-refundable due to their nature or third-party involvement:

• Domain registration, transfers, or renewals
• SSL certificates (once issued)
• Dedicated servers or special VPS configurations
• Software licenses (such as cPanel, LiteSpeed, or Softaculous)
• Custom development or setup fees

4. Conditions for Refund Approval

Refunds will be processed only if the following conditions are met:

• The request is submitted within the eligible period (7 days for hosting).
• No violation of our Terms & Conditions or Privacy Policy occurred.
• There is a valid technical or service-related issue that could not be resolved by our support team.

5. Cancellation Process

To request a cancellation and refund:

• Login to your client portal at www.wondrhost.com/account.
• Submit a ticket under the Billing & Refund department.
• Include your service details, order ID, and reason for cancellation.

6. Prorated Refunds

For services billed on an annual or semi-annual basis, refunds are not prorated after the initial refund period has passed.

7. Chargebacks & Disputes

Initiating a chargeback or payment dispute without contacting our billing team may lead to account suspension, legal actions, and permanent termination of your services. Always contact us first to resolve payment concerns.

8. Amendments to Policy

Wondrhost reserves the right to update or modify this refund policy at any time without prior notice. Changes will be posted on our website with an updated effective date.

9. Support & Assistance

If you have questions regarding this refund policy or need help with a refund request, please reach out to us:

• 📧 Email: billing@wondrhost.com
• 🌐 Website: www.wondrhost.com

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